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Our Maintenance Agreements

How would you like to simplify the management of multiple service contracts, minimize equipment downtime and save valuable time and resources?  Well, you've come to the

 right place!

Our customers tell us we help simplify their lives when it comes to servicing document

imaging, micrographic and  data storage equipment.    We deliver provide tailored

programs that combine all of your micrographic and document imaging equipment

service needs  under one simple contract, saving you  time and resources.   Whether

 it be Kodak, Minolta, Canon, Fujitsu, Panasonic - factory-trained technicians take

 care of your equipment, quickly and efficiently.

Our Depot service provides access to the largest and most technically proficient

 depot repair facilities in the industry.  Because we’re dedicated to extending the

 lifespan of your equipment, we’ll repair and return it to you in like-new condition.

 Our depot repair facilities are equipped with the latest diagnostic tools, and an

 almost endless inventory of spare parts. The result - we move rapidly from problem

 resolution to repairs, getting you back up and running quickly.   No repair delays,

 and no expense of maintaining your own inventory.

How much does it cost you to have equipment and employees idle while you wait

 for repairs? How would your customers react to missed deadlines?

 

When you consider the costs of downtime, loss of equipment use, and risk of losing

 customers, our Maintenance Agreements are the most cost-effective solution.  We

 offer convenience, cost control, and maximized uptime.  Our Total Service Call policy

 ensures that we not only fix your immediate problem - we inspect and address

 potential problems before they cause downtime.

       Our Maintenance Agreements are customized to meet your production

 needs. They can include Preventive Maintenance that can be scheduled

 outside your busy production periods, as well as prompt response to your call

 for service.

       Our Maintenance Agreements can also be used to enhance your product's

 warranty.

On-Site Support

Our plans make scanner support and maintenance  for document imaging and storage equipment easy.  With a preventive maintenance plan in place for your scanners, you'll extend the life cycle of your equipment, and reduce downtime and repair costs by eliminating problems before they occur. 

 

When we receive a service call, we respond to your call within 4 hours.   If we can't take care of the problem by phone, we will be on-site within 24 hours of the call.   Repair of your equipment is handled quickly with either our on-site repair service or our next-day replacement plan. 

 

Next-Day Replacement Plan

With our Advance Exchange program, you place one call to our team  of experts.  They will ship you the same document imaging equipment for next-day delivery.

 

Customized Maintenance and Support Plans to Meet Your Needs Including:

• On-site support - 24 x 7 x 365

• Next-day replacement plans

• Scanner repairs

• Repair credit program for organizations with multiple geographic locations

• Post-warranty plans

• Consumable and cleaning kits

• Spare parts

• Preventive maintenance visits

• Installation and training for large equipment

Return-to-Depot Repairs

You have just one phone number to call for all of your needs.  We'll repair and return your equipment to you in like-new condition.   Our repair facilities feature the latest in diagnostic tools and has an endless inventory of spare parts, which enables our technicians to quickly repair your scanner.   We also have consumable kits, refurbished units and a rental program to serve you.